Privacy Policy
Point Of Departure, LLC Privacy Policy
Last Updated: July 13, 2025
This Privacy Policy describes how Point Of Departure, LLC ("we," "us," or "our"), a transportation company located in Christiansburg, VA, collects, uses, and discloses your personal information when you use our website, book trips, create an account, or subscribe to our email lists.
1. Information We Collect
We collect information from you to process bookings, provide transportation services, and manage your account. The types of personal information we collect include:
Contact Information: When you make a booking, create an account, or subscribe to our email list, we collect your name, email address, phone number, and mailing address.
Booking Details: Information related to your trip reservations, including pickup and drop-off locations, dates, times, and payment confirmation details (we do not store sensitive payment card information directly; this is handled by our third-party payment processor).
Account Information: If you create an account, we store your username and password (encrypted) and booking history.
Communication Data: Information you provide when contacting us, such as customer support inquiries or feedback.
Marketing Preferences: Your preferences regarding receiving email newsletters and promotional communications.
Usage Information: We automatically collect data about your interaction with our website, such as your IP address, browser type, operating system, and pages visited, to help us improve our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Bookings: To confirm reservations, manage your transportation services, and communicate trip details (e.g., driver assignment, pickup times).
To Provide Services: To create and manage your user account, allowing you to access booking history and streamline future reservations.
To Communicate with You: To respond to your inquiries, provide customer support, and send service-related notifications (e.g., booking confirmations, updates on trip status).
Marketing and Promotions: To send you promotional emails, newsletters, and special offers if you have subscribed to our email lists. You may unsubscribe at any time.
To Improve Our Services: To analyze website usage, understand user behavior, and enhance our services and website functionality.
Security and Fraud Prevention: To protect our website and services, detect and prevent fraudulent activities, and ensure the safety of our customers and drivers.
3. How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
Service Providers: We share necessary information with third-party service providers who perform services on our behalf, such as payment processors, website hosting providers, email marketing platforms, and analytics providers.
Drivers: We share relevant booking details (name, pickup location, contact number) with the drivers operating your trip to ensure timely and accurate service.
Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the safety of others.
Business Transfers: If Point Of Departure, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Email Subscriptions and Opt-Out
If you subscribe to our email lists, we will use your email address to send you marketing and promotional content.
You can opt out of receiving these marketing emails at any time by clicking the "unsubscribe" link included at the bottom of every email or by contacting us directly at the contact information provided below.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of the policy.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Point Of Departure, LLC
Christiansburg, VA
info@pointofdeparture.us
(540) 750-5902
Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. ('Google'). GoogleAnalytics uses 'cookies' (text files placed on your computer) and similar technologies to help us analyze how users interact with our website. This information is used to evaluate visitors' use ofthe website, compile statistical reports on website activity, and provide other services relating towebsite activity and internet usage.
The information generated by the cookie about your use of the website (including your IP address, pages visited, time spent on pages, browser type, device type, referral source, and general location data) will be transmitted to and stored by Google on servers in the United States and other countries. While Google Analytics itself does not directly collect personally identifiable information (like names or email addresses), it collects online identifiers and device information that, when combined with other data, could potentially be used to identify a user.
We use this data to understand how our website is being used, to improve your user experience, to optimize our website's performance, and to develop content strategies. This analysis helps us make our website more relevant and user-friendly.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can prevent Google's collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout?hl=en.
You can also opt-out of interest-based advertising through Google's Ads Settings or by visiting the Network Advertising Initiative opt-out page at http://optout.networkadvertising.org/.
Many web browsers allow you to manage cookies through their settings. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can also block all cookies. Note that blocking cookies may affect the functionality of some websites.